Shipping Policy
📅 Last updated: April 7, 2025
At Matagi, all of our products are made to order. This means every item is crafted specifically for you, helping to reduce overproduction and waste. We collaborate with trusted production partners worldwide, including locations such as Portugal, Turkey, China, and Pakistan. Each item is produced in the facility best suited to the type of product and craftsmanship required.
Below you’ll find all the key information about production times, shipping, and delivery.
1. Production Time & Shipping
Since our products are made on demand, shipping may take slightly longer than traditional online stores.
🚨 Good to know: Most orders are delivered within 12 business days. In rare cases, delays may occur due to customs inspections, holiday season traffic, or local courier congestion.
2. Shipping Costs
Shipping costs are calculated based on the destination and the number of items in your order. The exact shipping cost will appear during checkout.
We offer free shipping on orders above a certain amount. This threshold may vary by region and will be clearly shown on our website.
3. Tracking & Delivery
Once your order has been shipped, you’ll receive a tracking link via email. You can use this to follow your package through the delivery process.
✅ Please double-check your shipping address before placing your order.
📦 If your tracking shows "delivered" but you haven’t received the package, check with neighbors or your nearest parcel pickup point first.
📩 Still no sign of it 5 business days after the expected delivery date? Contact us at info@matagi.eu, and we’ll assist you.
4. Delayed or Lost Packages
Because we ship from different regions around the world, some delays may occur due to:
If your tracking hasn’t updated in a few days, give it a bit of time. Still no update? Email us and we’ll look into it.
If the shipping partner confirms that your package is lost, we’ll offer a replacement or refund—no worries.
5. Shipping Limitations
We ship worldwide, but please keep the following in mind:
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We do not ship to P.O. boxes or military addresses.
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For customers outside the EU, customs duties or import taxes may apply. These are the customer’s responsibility and vary by country.
6. Incorrect Address or Undeliverable Package
If a package is returned due to an incorrect address or failure to pick up, we may charge additional shipping fees to resend the package.
Spotted a mistake in your address? Email us ASAP at info@matagi.eu so we can fix it before the item is shipped.
7. Changes to This Policy
Matagi reserves the right to update this Shipping Policy at any time. Any changes will take effect immediately upon being posted on our website.
8. Contact Us
For questions about your order, shipping, or anything else:
📧 Email: info@matagi.eu
🌍 Website: www.matagi.eu
We aim to respond within 48 hours.
Our Promise
We’re committed to delivering your order smoothly and transparently. By choosing on-demand production, you’re helping build a more sustainable future for fashion—and we’re grateful to have you with us.
Thank you for supporting Matagi.
