Terms of Service
📅 Last updated: April 7, 2025
Welcome to Matagi! By visiting our website www.matagi.eu and placing an order, you agree to the following Terms of Service. Please read these terms carefully before making a purchase.
If you have any questions, feel free to reach out to us at info@matagi.eu.
1. Scope of Application
These Terms of Service apply to all orders, purchases, and use of our website and services. By placing an order or using our site, you confirm that you:
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Are at least 18 years old, or have permission from a parent or legal guardian
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Are legally authorized to enter into a binding agreement
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Have provided accurate and truthful information
2. Products & Availability
All Matagi products are made to order. As a result, slight variations in color, fit, or design details may occur.
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We strive to describe and display our products as accurately as possible, but screen settings may affect how colors appear.
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Matagi reserves the right to change, sell out, or discontinue any product at any time without prior notice.
3. Orders & Payment
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An order is only confirmed once you receive an email confirmation from us.
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Payment is required at the time of purchase. We accept the payment methods shown on our website.
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If a payment is unsuccessful or declined, we reserve the right to cancel the order.
4. Pricing & Taxes
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All prices are listed in euros (€) and include VAT unless stated otherwise.
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Shipping costs are calculated separately and shown at checkout.
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Matagi reserves the right to adjust prices at any time. Orders already placed will maintain the price at the time of purchase.
5. Shipping & Delivery
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Our products are made to order and shipped through reliable global partners.
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Estimated delivery times are shown during checkout but may vary due to holidays or unforeseen logistics delays.
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Once your order ships, you will receive a tracking code (where available).
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Matagi is not responsible for delays caused by third-party shipping carriers.
📦 See our Shipping Policy for full details on delivery times and shipping options.
6. Returns & Refunds
Because our products are custom made, we do not accept returns, unless an item is defective or damaged upon arrival.
🔁 Please refer to our Returns & Refund Policy for complete instructions on reporting an issue and requesting a refund or replacement.
7. Intellectual Property
All designs, logos, images, and content on this website are the property of Matagi or used with permission.
You may not copy, reproduce, or commercially use any content, logos, or designs without written permission from Matagi.
8. Liability & Warranty
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Matagi is not liable for any damage caused by misuse of our products.
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We guarantee our products meet general standards of fairness and reasonableness.
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Our maximum liability is limited to the amount paid by the customer for the product in question.
9. Privacy & Data Protection
Your privacy is important to us. All personal data collected through our site is processed in accordance with our Privacy Policy.
By placing an order, you consent to the processing of your personal data as outlined in our privacy policy.
10. Pop-Up Stores & Events
We value direct connection with our community! Matagi regularly hosts pop-up stores and mini-events where you can:
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View and try on our products in person
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Ask questions about your order
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Resolve any issues directly with our team
Keep an eye on our website and social media for updates about events near you!
11. Changes to These Terms
Matagi reserves the right to change or update these Terms of Service at any time.
Changes take effect immediately upon publication on our website.
It is your responsibility to review these terms regularly for updates.
12. Contact Us
Questions about these Terms of Service? Reach out to us:
📧 Email: info@matagi.eu
🌍 Website: www.matagi.eu
Our Promise
At Matagi, we stand for quality, sustainability, and community. We strive to deliver an exceptional experience and deeply appreciate your support of our brand.
By using our website and purchasing our products, you agree to these Terms of Service. If you have questions, we're always here to help.
